FAQ
Questions families ask us
Can't find your answer? Send us a message and we'll help.
About the service
Who is Ahlan Madrid for?
Arabic-speaking families moving to Madrid with children who want personal, practical help with school, neighborhood, healthcare and daily life.
Do you only work with Arabic-speaking families?
Yes. Ahlan Madrid is built specifically for Arabic-speaking families, and all our support is given in Arabic. We handle the conversations in Spanish and English on your behalf.
Which areas do you cover?
The city of Madrid and the surrounding areas where international families usually live.
Is this legal or immigration advice?
No. We're a family concierge, not a legal, immigration or relocation agency. We don't handle visas, legal documents, the physical move or employment contracts. For those, you'll need a qualified professional.
Calls and packages
What's the difference between the intro call and the Consultation Hour?
The intro call is a free 30-minute conversation to understand your situation and recommend the right support. The Consultation Hour is a paid 60-minute strategy session with a written guide to your top 3 school matches.
Can I purchase a package without a call?
Yes. You can buy the Consultation Hour directly. For the Bridge packages we recommend an intro call first so we can confirm the fit, but you can also purchase directly.
How long are sessions?
The Consultation Hour is a single 60-minute session.
Can sessions happen in person?
Yes. Sessions can take place online or in person in Madrid, whichever suits your family.
Do you work with schools, employers or embassies?
Yes. Organizations can offer our support to families they're welcoming. Get in touch and we'll agree terms together.
The Playbook
Can I buy only the Playbook?
Yes. The Madrid Family Playbook is a standalone digital guide, sold separately from our packages. You don't need a call or a package to buy it.
What format is the Playbook?
A PDF you download straight after paying, with printable templates you can fill in by hand.
Payment and after purchase
What happens after I purchase?
You'll get a confirmation by email with your next steps. For packages, we'll contact you within 24 hours to schedule your first session.
How can I pay?
Securely online by card.
What's your cancellation and refund policy?
Our cancellation and refund terms are set out in our terms of service.